Question 1

How do I apply an offer code?

Answer

On the Cart or Checkout Page click on 'Enter a promo code' then enter the code and click 'Apply'. If the code has been succesfully applied, you should see the details of your discount in the Order Summary.

Question 2

When will I receive my order?

Answer

We deliver Monday to Saturday. You will receive your items within 2 business days (including Saturday) provided you place the order before 2pm. You will receive a delivery time window 1 day before the actual delivery. If you would prefer delivery outwith the standard 2 business days, please specify your preferred date by clicking 'Add a note' on the Cart Page or by sending an email to contact@bakedornaked.co.uk

Question 3

Where do you deliver?

Answer

We currently deliver to the following cities and counties in Scotland: -Edinburgh -Midlothian -West Lothian -East Lothian

Question 4

Can I amend or cancel my order?

Answer

This cannot be guaranteed but may be possible by sending an email to contact@bakedornaked.co.uk

Question 5

I have a nut allergy. Can you guarantee that no nuts will touch my cake?

Answer

Our bakery is 100% vegan and gluten free. We handle nuts / peanuts and if you have a severe allergy then you must take this into considetation when ordering, we do make sure there is adequate cleaning and disinfection to prevent cross contamination between our cakes.

Question 6

Are you environmentally friendly?

Answer

We are committed to contributing towards a sustainable natural environment and animal cruelty free world. -We use recyclable packaging and choose supliers that do the same -The ingredients we use in our products are GMO-Free and Organic -We do NOT use palm oil -All our products are Vegan