Frequently asked questions

How do I apply an offer code?

On the Cart or Checkout Page click on 'Enter a promo code' then enter the code and click 'Apply'. If the code has been succesfully applied, you should see the details of your discount in the Order Summary.



When will I receive my order?

We deliver Monday to Saturday. You will receive your items within 2 business days (including Saturday) provided you place the order before 2pm. You will receive a delivery time window 1 day before the actual delivery. If you would prefer delivery outwith the standard 2 business days, please specify your preferred date by clicking 'Add a note' on the Cart Page or by sending an email to contact@bakedornaked.co.uk



Where do you deliver?

We currently deliver to the following cities and counties in Scotland: -Edinburgh -Midlothian -West Lothian -East Lothian



Can I amend or cancel my order?

This cannot be guaranteed but may be possible by sending an email to contact@bakedornaked.co.uk



I have a nut allergy. Can you guarantee that no nuts will touch my cake?

Our bakery is 100% vegan and gluten free. We handle nuts / peanuts and if you have a severe allergy then you must take this into considetation when ordering, we do make sure there is adequate cleaning and disinfection to prevent cross contamination between our cakes.



Are you environmentally friendly?

We are committed to contributing towards a sustainable natural environment and animal cruelty free world. -We use recyclable packaging and choose supliers that do the same -The ingredients we use in our products are GMO-Free and Organic -We do NOT use palm oil -All our products are Vegan